![]() ![]() Your feedback has been shared with our F&B teams to make the necessary improvements.Furthermore, we appreciate your feedback on the upgraded minibar, and we will be re-evaluating the offerings to ensure they are in line with our guests' expectations.Please be assured that we are committed to providing the best possible experience for our guests, and we will be using your comments to learn and grow.We truly regret that your stay with us did not meet your expectations, and we would like the opportunity to make amends.Once again, we extend our apologies for any inconvenience you faced. ![]() The safety and well-being of our guests are of utmost importance to us, and we will be taking immediate action to rectify these concerns.Regarding the food and drink service, we understand the significance of quality offerings, and we are sorry to hear that we did not meet your expectations. Rest assured, we are already working on improvements to address the issues you mentioned.Additionally, we apologize for the state of the pools and the issues with the electrical wiring surrounding the pool lights. We understand the importance of providing comfortable and well-maintained accommodations for our guests, and we deeply regret that we fell short in this regard. It is disheartening to learn that we did not meet your expectations, and we take your feedback seriously as it allows us to address areas that need improvement.We are truly sorry for the condition of the rooms and the cleanliness issues you encountered. Review comment Emmanuel / e-Concierge responded on Jul 18, 2023ĭear Nicole,We would like to start by expressing our deepest apologies for the disappointment you experienced during your recent stay with us. Other amenities at this adults-only resort include outdoor tennis courts, free WiFi in public areas, and conference space. ![]() The 24-hour front desk has multilingual staff ready to assist with tours or tickets, dry cleaning/laundry, and securing valuables. Guests of Secrets Aura Cozumel - Adults Only - All Inclusive have access to a full-service spa, 3 outdoor pools, and a gym. IPod docks, sitting areas, and ceiling fans are other standard amenities. Bathrooms offer hair dryers, designer toiletries, slippers, and bathrobes. Guests can expect to find free WiFi and flat-screen TVs with cable channels. You can get a quick energy boost at the coffee shop/cafe. There are multiple options for onsite dining with 5 restaurants, including Windows, which specializes in international cuisine and serves breakfast, lunch, and dinner, and Barefoot Grill with its ocean views. This 266-room, 4.5-star resort welcomes business and leisure travelers with 3 outdoor pools, a full-service spa, and 5 restaurants. Secrets Aura Cozumel - Adults Only - All Inclusive places you next to Arrecifes de Cozumel National Park and within a 5-minute walk of Paradise Beach. ![]()
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